Exchange

You can request the exchange of the goods within 14 days with another size and / or model.

Once the item is received at our office, we will send you the requested item.

How to request an exchange

By contacting us with one of the means of communication present in our contact form (mail, whatapp, telephone, online form)

Returns and Refunds

You can request the return of the goods within 14 days of receipt of the same. The date of receipt is considered to be the one reported in the courier’s tracking.

The cost of the return shipment is charged to the customer and will be deducted directly from the refund. The customer can choose to use their own courier and in this case the cost will not be deducted from the refund.

Refunds are made once the packages have returned to our premises and have been checked.

If the outcome of the quality control is ok, the refund will be made. If the products are damaged they will be returned to the customer and no refund will be made. The additional shipping cost will also be charged at the standard shipping price.

What will be refunded:

the cost of the products

What will be deducted from the refund:

in case of return with our courier, the cost of returning the package, at the standard shipping rate

Refund times

After the refund has been issued, which we will confirm with a specific communication, the timing of the credit on the payment method you have chosen does not depend on us, but on the banking institutions and credit card circuits

How to request a return

By contacting us with one of the means of communication present in our contact form (mail, whatapp, telephone, online form)

It is always possible to make an exchange or a return at our itinerant sales point.