Frequently Asked Questions
Our administrative and operational headquarters are located in Rome. All our shipments depart from Rome.
Delivery times for Europe are on average between 4-5 working days.
All our items are ready for delivery, shipping is scheduled for same day or next working day.
Yes, it is possible, the cost of the package and the packaging is free. To proceed you can contact us before or after placing the order, important before it has been entrusted to the courier.
The change of size on the same item is free
It is important that it is done before it is entrusted to the courier, after this moment you can make a return once the item has been received. To do so, contact us as soon as possible.
Send us the item at your expense, or if you prefer you can contact us and we will send a courier to collect the item, once we have received and verified the refund we will refund excluding the cost of the courier.
No, to be able to make purchases on our site it is not mandatory to register. Of course you must leave the data for the shipment, in case you do not want to proceed by leaving these data you can place an order via whatsapp
Once your package has been shipped you will receive an email with the shipping track
Our products are rarely restocked, you can try by contacting us and reporting the item you are interested in.
Of course, contact us and we will help you with your order
When sending the shipment you will receive the link to track your shipment, however we track all our shipments. In case of loss or excessive delay you will be contacted to choose whether to have a new shipment or a refund.
Yes, you can request a delayed shipment by contacting us
In Europe, with orders over € 180, shipping is free
We do not give your data to anyone.
Only the data for shipping to the courier are provided: recipient, address, telephone, email.
For safety, your email is NEVER communicated to anyone.
To guarantee your transactions, we do not process any credit card numbers on our systems, these are handled directly by the PayPal site